Remote STR Property Manager VA — Guest & Operations

CS Outsource; Colombia; Remote; COP 159,903,000 - 255,844,000; Full time

Benefits offered by this job

Fully remote

Job summary

CS Outsource seeks an experienced Short-Term Rental Property Manager Virtual Assistant to support US-based clients with daily operations of vacation rentals. You will manage STR properties on Airbnb, Vrbo, and other platforms, coordinate cleaning and maintenance, handle guest communications, and ensure guest-ready properties.

The role requires hands-on experience with Guesty/Hostaway and other PMS, strong English communication, and the ability to work independently in a remote setup.

Qualifications

• Experience in STR property management or vacation rental operations.
• Hands-on experience with Airbnb and Vrbo.
• Practical experience using property management systems.

Responsibilities

• Manage day-to-day operations of STR properties listed on Airbnb, Vrbo, and other booking platforms.
• Handle guest communication, booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
• Manage reservations, availability calendars, and listing updates across multiple platforms.
• Use Guesty, Hostaway, or similar PMS to manage reservations and daily operations.
• Monitor pricing, occupancy, and booking performance to support revenue growth.
• Coordinate cleaning teams, maintenance vendors, and inspections between guest stays.
• Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
• Maintain accurate property records, booking details, and documentation.
• Communicate with property owners regarding performance, maintenance, and updates.
• Ensure properties are guest-ready and meet quality standards before check-in.
• Monitor guest reviews and feedback and implement improvements to enhance satisfaction.
• Follow SOPs and help improve operational efficiency.

Skills

Guest communication

Organizational skills

Problem solving

Multitasking

Remote work mindset

Tools

Airbnb

Vrbo

Guesty

Hostaway

Hospitable

Lodgify

Hostfully

Job description

CS Outsource seeks an experienced Short-Term Rental Property Manager Virtual Assistant to support US-based clients with daily operations of vacation rentals. You will manage STR properties on Airbnb, Vrbo, and other platforms, coordinate cleaning and maintenance, handle guest communications, and ensure guest-ready properties.

The role requires hands-on experience with Guesty/Hostaway and other PMS, strong English communication, and the ability to work independently in a remote setup.