Guest Relations & Operations Virtual Assistant

InsideOut; Colombia; Híbrido; COP 37.006.677 - 42.293.345; A tiempo parcial

Descripción de la vacante

A virtual assistant company is seeking a Guest Relations & Operations Virtual Assistant to manage guest inquiries and operational tasks for short-term rental properties. The ideal candidate will have prior experience in hospitality or guest relations, possess strong problem-solving skills, and be fluent in English. This part-time role requires communication proficiency and availability on weekends, offering a pay rate of $7-8 per hour. Applicants should submit a resume and an audio recording in English.

Formación

• Prior experience in guest relations or hospitality.
• Ability to learn multiple tools and operate independently.
• Stable high-speed internet connection.

Responsabilidades

• Respond to guest inquiries via messaging platforms and email.
• Provide professional communication aligned with brand standards.
• Triage issues and manage independently or escalate as needed.

Conocimientos

Fluent English

Strong problem-solving abilities

Customer service experience

Herramientas

Google Workspace

Task management tools

Descripción del empleo

Guest Relations & Operations Virtual Assistant

JOB ID: SEEDEE1

INDUSTRY:

LOCATION: LATAM Only

JOB STATUS: Part Time

WORK SCHEDULE:
Friday 7pm - 11pm EST (Eastern)
Saturday 7pm - 11pm EST (Eastern)
Sunday 9am - 3pm EST (Eastern)

SALARY: $7-8 per hour
ASAP

ROLE OVERVIEW

The client is a hospitality company operating a portfolio of 30–40 short‑term rental properties across Central Texas and East Tennessee. We manage guest relations, daily operations, turnover coordination, and on‑the‑ground support across multiple markets. As the company grows, we are expanding our virtual operations team to ensure consistent coverage, high‑quality service, and operational redundancy. We currently have an experienced senior VA team lead who will be actively involved in onboarding and daily support.

ABOUT THE ROLE

We are seeking a high‑caliber Virtual Assistant for Guest Relations & Operations to support our East Tennessee market initially, with potential to support Texas operations as proficiency increases.

Preferred candidate has prior hospitality, guest relations, or short‑term rental operations experience, with fluent verbal and written communication skills, strong problem‑solving abilities, and comfort using a variety of digital tools.

LANGUAGE REQUIREMENT

C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift.

ADDITIONAL REQUIREMENTS

Please submit your resume and an audio recording in English.

KEY RESPONSIBILITIES

• Respond to guest inquiries via messaging platforms, email, and potentially phone calls as needed.
• Provide friendly, concise, and professional communication aligned with brand standards.
• Handle escalations, urgent guest issues, and schedule‑based guest support during peak times.
• Triage issues; manage independently or elevate to next level management or the Operations Team if uncertain.

OPERATIONS SUPPORT

• Execute assigned operational tasks from a structured task list (approx. 10–20 tasks initially; growing to ~40 as proficiency increases).
• Use internal tools to track and complete daily workflow (task management, scheduling, coordination tools).
• Support turnover/cleaning logistics, such as coordinating cleanings, verifying schedules, and monitoring completion.
• Assist with property readiness checks, documentation, and follow‑up processes.

TOOLS & SYSTEMS

• Google Workspace (Gmail, Sheets, Docs, Drive)
• Task management and project tracking tools
• Messaging platforms and communication tools
• Operations/cleaning coordination systems

QUALIFICATIONS REQUIRED

• Prior experience in guest relations, hospitality, short‑term rental operations, or similar customer‑facing work.
• Comfort learning multiple tools and following detailed operational processes.
• Ability to work independently and handle time‑sensitive tasks.
• Stable high‑speed internet and backup power/connection solutions.
• Willingness to work during U.S. holiday periods as needed.

QUALIFICATIONS PREFERRED

• Experience supporting U.S.–based teams.
• Experience with property management, STR operations, or resort cleaning/turnover coordination.
• Familiarity with AI tools or ability to adopt them quickly.

LINK

https://insideoutva.breezy.hr/p/a91690d5014c-guest-relations-operations-virtual-assistant-job-id-seedee1

APPLY

Additionally, kindly submit an introductory video or audio (approximately 2 minutes) highlighting your work experience and tenure. Once received, I will be able to schedule you for a meeting immediately.