Remote Sports Campaigns & Booking Coordinator

Community Sports Partners; Puerto Bogotá; Remote; COP 28,432,000 - 71,081,000; Full time

Job summary

Community Sports Partners is seeking an experienced Email and SMS marketer to help sell facility time, support pickup-game operations remotely and build campaigns that increase participation and repeat business.

You will create segments, coordinate with teams and venues, and drive campaigns from concept to conversion, while tracking impact on bookings and revenue. Remote, Latin America–based with North America evening/weekend overlap.

Qualifications

• Practical experience building email campaigns and automations, plus hands‑on SMS experience.
• Strong written and spoken English for North American customer conversations.
• Confidence following up with leads, explaining an offer and asking for the booking.
• Strong attention to detail with schedules, prices, customer records and deadlines.
• Experience with a CRM and an email/SMS platform; Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools.
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance.
• Dependable communication and willingness to own the next action until an issue is resolved.
• Availability to work evenings and weekends in Toronto/Eastern time.

Responsibilities

• Plan, write, build and send campaigns promoting available facility time, pickup games, registration opportunities and relevant offers.
• Create useful segments by location, sport, expressed interest, booking history and engagement.
• Build and improve welcome messages, lead follow-up, incomplete-booking recovery, reminders, repeat-booking and win-back flows.
• Write clear English copy with specific offers and calls to action. Adapt existing brand assets into mobile-friendly emails.
• Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch.
• Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists.
• Test messaging, timing, offers and journeys, then report qualified enquiries, paid bookings, repeat participation and revenue alongside engagement metrics.
• Maintain an accurate view of available locations, dates, time slots, capacity and approved pricing.
• Respond to enquiries from teams, coaches, leagues, organizers and other customers looking for sports space.
• Understand customer needs, recommend availability, prepare approved quotes and follow up through booking and payment confirmation.
• Keep the sales pipeline current, document customer commitments and pursue renewals or repeat bookings.
• Coordinate with the operations team before promising availability or exceptions; escalate pricing, terms and conflicts outside authority.
• Create and maintain accurate game listings, including location, start time, capacity, pricing and player instructions.
• Monitor registrations and fill levels; use targeted outreach to help fill places.
• Coordinate with local hosts and venue contacts, ensuring information and support for each game.
• Manage routine player questions and waitlists, and communicate approved changes promptly.
• Identify low-enrolment games, host gaps or venue problems early and escalate as needed.
• Track attendance, feedback and repeat participation, and use learnings to improve future games.

Skills

Email marketing

SMS marketing

CRM experience

Sales follow-through

Tools

Klaviyo

ActiveCampaign

HubSpot

Mailchimp

Job description

Community Sports Partners is seeking an experienced Email and SMS marketer to help sell facility time, support pickup-game operations remotely and build campaigns that increase participation and repeat business.

You will create segments, coordinate with teams and venues, and drive campaigns from concept to conversion, while tracking impact on bookings and revenue. Remote, Latin America–based with North America evening/weekend overlap.