Remote Solutions Engineer (Support) - API & Onboarding Pro

BairesDev; Colombia; Presencial; COP 222.639.000 - 349.862.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Global team

Flexible hours

Home office setup

Descripción de la vacante

BairesDev is seeking a Solutions Engineer (Support) to deliver high-level technical assistance for customers, focusing on REST API integrations and smooth onboarding. This fully remote role requires strong problem-solving and code-reading skills, helping partners integrate with our services.

You will diagnose issues, create technical docs, and collaborate with internal teams to improve products. Fluency in English and 5+ years in relevant roles are essential, with flexible hours and global

Formación

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.
• Strong hands-on experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.

Responsabilidades

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

Conocimientos

REST API troubleshooting

SQL queries

Reading source code

Customer-facing

English proficiency

Descripción del empleo

BairesDev is seeking a Solutions Engineer (Support) to deliver high-level technical assistance for customers, focusing on REST API integrations and smooth onboarding. This fully remote role requires strong problem-solving and code-reading skills, helping partners integrate with our services.

You will diagnose issues, create technical docs, and collaborate with internal teams to improve products. Fluency in English and 5+ years in relevant roles are essential, with flexible hours and global