Production Support Analyst - Remote Work

BairesDev; Colombia; A distancia; COP 40.000.000 - 64.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Excellent compensation in USD or local currency

Hardware and software setup for home office

Flexible hours

Paid parental leaves and vacations

Innovative multicultural environment

Mentorship and development opportunities

Descripción de la vacante

A leading technology company is seeking a Production Support Analyst to ensure responsive client service and streamline operational processes. The ideal candidate will have 2-3 years of tech support experience, excellent English skills, and a history of customer-facing roles. This position offers 100% remote work, competitive compensation, and flexible hours, making it a perfect fit for someone seeking a dynamic work environment with global opportunities.

Formación

• 2-3 years of experience in tech support or similar roles.
• 1+ year of experience in an administrative, operations, compliance, or process-related role.
• 1+ year of customer-facing experience with internal clients.
• Advanced proficiency in English.

Responsabilidades

• Ensure all client requests are acknowledged and addressed promptly.
• Support the implementation of new audit frameworks and best practices.
• Conduct business audits to assess compliance and recommend enhancements.
• Interact with users to understand their requests and provide updates.
• Solve simple and minor configuration issues.

Conocimientos

Tech support experience

Customer service skills

Problem-solving

Communication

English proficiency

Descripción del empleo

Overview

Production Support Analyst at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

What You’ll Do

• Ensure all client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.
• Support the implementation of new audit frameworks and best practices to improve process efficiency.
• Conduct business audits to assess compliance, identify gaps, and recommend enhancements.
• Interact with users to gain a better understanding of their requests, communicate any obstacles, and keep them updated about their requests.
• Solve simple and minor configuration issues.

Qualifications

• 2-3 years of experience in tech support or similar roles.
• 1+ year of experience in an administrative, operations, compliance, or process-related role.
• 1+ year of customer-facing experience with internal clients.
• Advanced proficiency in English.

How We Make Your Work (and Life) Easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!