Remote Social Security Intake Specialist II

Job Duck, LLC; Colombia; Remote; COP 40,607,000 - 43,079,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Job summary

Job Duck, LLC is seeking a Social Security Intake Support Specialist II for a remote, US-based role. The candidate will manage medical records, coordinate appeal documents, and maintain proactive client communication throughout intake and follow-up, ensuring accuracy and professionalism.

The position emphasizes detail orientation, ability to juggle multiple tasks, and empathetic client interaction, with a schedule Monday–Friday 8:30 AM–5:30 PM EST/EDT.

Qualifications

• Minimum 1 year in a client-facing role (customer service or similar).
• Advanced or native-level English proficiency (written and spoken).
• Excellent verbal and written communication, grammar, and proofreading.
• Strong organizational skills with attention to detail and ability to multitask.

Responsibilities

• Follow up on intake packets to confirm completion and receipt of documents.
• Follow up on outstanding medical records to ensure timely receipt and proper documentation.
• Upload, scan, and categorize documents accurately in the case system.
• Prepare and send cost reminder letters for outstanding balances or payments.
• Track and save all appeal-related documentation and prepare paperwork for submission.

Skills

Client-facing experience

English proficiency

Strong organizational skills

Microsoft Office proficiency

Tools

Case management software

Job description

Job Duck, LLC is seeking a Social Security Intake Support Specialist II for a remote, US-based role. The candidate will manage medical records, coordinate appeal documents, and maintain proactive client communication throughout intake and follow-up, ensuring accuracy and professionalism.

The position emphasizes detail orientation, ability to juggle multiple tasks, and empathetic client interaction, with a schedule Monday–Friday 8:30 AM–5:30 PM EST/EDT.