Remote Overnight Intake & Client Support Specialist

Job Duck, LLC; Colombia; Remote; COP 40,325,000 - 43,079,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development opportunities

Dedicated team support

Opportunity to work with clients who分享

Job summary

Job Duck, LLC in Colombia is looking for an Overnight Intake Specialist to guide potential clients through the intake process and capture critical information during overnight hours, contributing to case progression and high-quality client service.

You will handle after-hours calls, data entry, and documentation review while maintaining strong attention to detail and professional communication. This is a remote, night-shift position supporting US-based clients.

Qualifications

• Minimum of 2 years of inside sales or phone-based selling experience.
• Strong verbal and written English communication skills.
• Exceptional attention to detail and accuracy.

Responsibilities

• Responding to new web and chat leads immediately, initiating calls during permitted calling hours or communicating by text and email when necessary, while ensuring first response targets are met
• Closing each shift with a detailed handoff summary to support the office's reconciliation process
• Processing electronic signatures and documents received overnight
• Working the queue during quiet hours by completing batch data entry updates and lead record corrections assigned by the team
• Building and prioritizing the morning callback queue with case-ready notes to facilitate efficient follow-up activities
• Monitoring after-hours assistant lead captures, verifying accurate record creation, enriching lead information, and identifying matters requiring attorney review
• Managing Spanish-speaking after-hours callers from initial contact through resolution, ensuring a seamless and professional client experience end-to-end

Skills

Inside sales

English communication

Attention to detail

Independent / remote work

Customer service

Time management

Job description

Job Duck, LLC in Colombia is looking for an Overnight Intake Specialist to guide potential clients through the intake process and capture critical information during overnight hours, contributing to case progression and high-quality client service.

You will handle after-hours calls, data entry, and documentation review while maintaining strong attention to detail and professional communication. This is a remote, night-shift position supporting US-based clients.