Remote Service Lead – Healthcare IT Support
Philips
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Descripción de la vacante
Philips is looking for a Customer Support Team Lead for North LATAM in Bogotá. The candidate will lead Remote Service Engineers and deliver exceptional customer support, addressing complex issues and ensuring service excellence. This role requires strong technical skills, team coordination, and a customer-centric approach.
A Bachelor’s degree in Engineering or related fields is essential, alongside fluent Spanish and advanced English. The position offers opportunities for professional growth in a dynamic environment.
Formación
- Experience in technical support or service operations in healthcare technology.
- Proven experience in handling customer escalations and solving complex technical issues.
- Preferred experience in leading or coordinating technical teams.
Responsabilidades
- Lead and coordinate a team of Remote Service Engineers for North LATAM.
- Provide advanced remote technical support for healthcare systems.
- Serve as an escalation point for complex technical issues.
- Monitor team performance and drive service excellence.
- Coach team members and improve operational efficiency.
Conocimientos
Educación
Descripción del empleo
Philips is looking for a Customer Support Team Lead for North LATAM in Bogotá. The candidate will lead Remote Service Engineers and deliver exceptional customer support, addressing complex issues and ensuring service excellence. This role requires strong technical skills, team coordination, and a customer-centric approach.
A Bachelor’s degree in Engineering or related fields is essential, alongside fluent Spanish and advanced English. The position offers opportunities for professional growth in a dynamic environment.
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