Remote Senior Reporting & Data Excellence Specialist

Emapta Global; Bogotá ciudad; À distance; COP 223 864 000 - 351 786 000; Plein temps

Avantages offerts par ce poste

Laptop provided

Remote work

20 vacation days

Global client exposure

Upskilling via Emapta Academy

Résumé du poste

Emapta is seeking a Senior Reporting Operations Specialist to strengthen renewable energy registry reporting, optimize workflows, and resolve complex registry issues. The role involves delivering scalable processes, ensuring reporting integrity, and collaborating with global teams to support environmental markets.

A remote, indefinite-term contract with a 5-day week and strong development opportunities is offered.

Qualifications

• More than 4 years of experience in operations, reporting, compliance, customer success, renewable energy, or related fields
• Demonstrated experience in executing and improving complex operational workflows
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and data analysis
• Excellent written and verbal communication skills
• Experience in creating documentation, process maps, training materials, and operational procedures
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to troubleshoot escalations with appropriate guidance

Responsabilités

• Serve as the subject matter expert for one or more major reporting programs, registries, or reporting workflows
• Review reporting performance data and identify opportunities to improve reporting rates, operational efficiency, and customer outcomes
• Investigate complex reporting issues and determine appropriate corrective actions
• Support associates with reporting exceptions, unusual reporting scenarios, and registry-specific requirements
• Support monthly reporting cycles and ensure accurate and timely completion of reporting activities
• Document, maintain, and support scalable reporting workflows
• Identify inefficiencies and recommend solutions to improve reporting accuracy, throughput, and team productivity
• Create and maintain operational documentation, training resources, playbooks, and process maps
• Support workflow standardization and reporting consistency across markets
• Monitor operational metrics and flag trends, risks, or improvement opportunities for leadership review
• Perform quality-control reviews of reporting analyses, outreach campaigns, data files, and operational workflows
• Review reporting exceptions and identify potential compliance, revenue, or customer-impact risks
• Maintain reporting integrity through detailed reviews of reporting records, tracker data, registry information, and customer communications
• Ensure reporting documentation supports auditability and operational transparency
• Collaborate with market teams, customer-facing teams, Product, Engineering, and external partners to resolve reporting challenges
• Support meetings with reporting partners, technology vendors, and industry stakeholders as needed
• Share operational requirements and business feedback to inform development and automation efforts
• Support the testing, implementation, and adoption of new reporting tools and enhancements
• Support onboarding and training for new associates through process knowledge and job aids
• Develop educational content, process documentation, and job aids
• Participate in knowledge-sharing sessions and support skill development across the team
• Assist with peer reviews and provide process guidance to improve quality and efficiency
• Manage complex reporting-related customer inquiries and case escalations
• Coordinate reporting resolutions with installers, facility owners, reporting partners, and registries
• Support reporting outreach and customer engagement efforts to improve reporting success
• Communicate reporting status, risks, and observations to internal stakeholders and leadership
• Serve as a business subject matter expert for reporting automation initiatives
• Support testing of new reporting tools, APIs, integrations, and portal enhancements
• Identify system limitations and recommend operational or technical improvements
• Assist Engineering teams with requirements validation, testing, and user acceptance activities

Connaissances

Excel

Data analysis

Communication

Documentation

Process improvement

Multitasking

Collaboration

Outils

Salesforce

Smartsheet

Pardot

SharePoint

Excel

Description du poste

Emapta is seeking a Senior Reporting Operations Specialist to strengthen renewable energy registry reporting, optimize workflows, and resolve complex registry issues. The role involves delivering scalable processes, ensuring reporting integrity, and collaborating with global teams to support environmental markets.

A remote, indefinite-term contract with a 5-day week and strong development opportunities is offered.