Senior Reporting Operations Specialist

Emapta Global; Bogotá ciudad; Remote; COP 223,864,000 - 351,786,000; Full time

Benefits offered by this job

Laptop provided

Remote work

20 vacation days

Global client exposure

Upskilling via Emapta Academy

Job summary

Emapta is seeking a Senior Reporting Operations Specialist to strengthen renewable energy registry reporting, optimize workflows, and resolve complex registry issues. The role involves delivering scalable processes, ensuring reporting integrity, and collaborating with global teams to support environmental markets.

A remote, indefinite-term contract with a 5-day week and strong development opportunities is offered.

Qualifications

• More than 4 years of experience in operations, reporting, compliance, customer success, renewable energy, or related fields
• Demonstrated experience in executing and improving complex operational workflows
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and data analysis
• Excellent written and verbal communication skills
• Experience in creating documentation, process maps, training materials, and operational procedures
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to troubleshoot escalations with appropriate guidance

Responsibilities

• Serve as the subject matter expert for one or more major reporting programs, registries, or reporting workflows
• Review reporting performance data and identify opportunities to improve reporting rates, operational efficiency, and customer outcomes
• Investigate complex reporting issues and determine appropriate corrective actions
• Support associates with reporting exceptions, unusual reporting scenarios, and registry-specific requirements
• Support monthly reporting cycles and ensure accurate and timely completion of reporting activities
• Document, maintain, and support scalable reporting workflows
• Identify inefficiencies and recommend solutions to improve reporting accuracy, throughput, and team productivity
• Create and maintain operational documentation, training resources, playbooks, and process maps
• Support workflow standardization and reporting consistency across markets
• Monitor operational metrics and flag trends, risks, or improvement opportunities for leadership review
• Perform quality-control reviews of reporting analyses, outreach campaigns, data files, and operational workflows
• Review reporting exceptions and identify potential compliance, revenue, or customer-impact risks
• Maintain reporting integrity through detailed reviews of reporting records, tracker data, registry information, and customer communications
• Ensure reporting documentation supports auditability and operational transparency
• Collaborate with market teams, customer-facing teams, Product, Engineering, and external partners to resolve reporting challenges
• Support meetings with reporting partners, technology vendors, and industry stakeholders as needed
• Share operational requirements and business feedback to inform development and automation efforts
• Support the testing, implementation, and adoption of new reporting tools and enhancements
• Support onboarding and training for new associates through process knowledge and job aids
• Develop educational content, process documentation, and job aids
• Participate in knowledge-sharing sessions and support skill development across the team
• Assist with peer reviews and provide process guidance to improve quality and efficiency
• Manage complex reporting-related customer inquiries and case escalations
• Coordinate reporting resolutions with installers, facility owners, reporting partners, and registries
• Support reporting outreach and customer engagement efforts to improve reporting success
• Communicate reporting status, risks, and observations to internal stakeholders and leadership
• Serve as a business subject matter expert for reporting automation initiatives
• Support testing of new reporting tools, APIs, integrations, and portal enhancements
• Identify system limitations and recommend operational or technical improvements
• Assist Engineering teams with requirements validation, testing, and user acceptance activities

Skills

Excel

Data analysis

Communication

Documentation

Process improvement

Multitasking

Collaboration

Tools

Salesforce

Smartsheet

Pardot

SharePoint

Excel

Job description

Strengthen Renewable Energy Registry Operations Through Data Excellence and Automation

Reliable environmental markets depend on accurate data, consistent reporting, and operational systems that perform at scale. As a Senior Reporting Operations Specialist, you'll strengthen renewable energy reporting, resolve complex registry issues, and improve the workflows supporting environmental commodity transactions. Your expertise will contribute to reporting integrity, operational efficiency, and confidence across international clean-energy markets. With Emapta, gain exposure to international teams, continuous professional development, and a long-term career offering a Top 1% experience for Top 1% talent.

• Employment Type: Indefinite Term Contract
• Shift: Day Shift, Consecutive Off
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Required Qualifications

• More than 4 years of experience in operations, reporting, compliance, customer success, renewable energy, or related fields
• Demonstrated experience in executing and improving complex operational workflows
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and data analysis
• Excellent written and verbal communication skills
• Experience in creating documentation, process maps, training materials, and operational procedures
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to exercise sound judgment and troubleshoot escalations with appropriate guidance

Preferred Qualifications

• Experience in renewable energy credit markets, environmental commodities, renewable energy reporting, or compliance operations
• Familiarity with GATS, NEPOOL GIS, PTS, WRIGIS, CA Solar, or similar registry programs
• Experience with Salesforce, Smartsheet, Pardot, SharePoint, Excel, or similar business systems
• Experience with reporting automation, APIs, or technical integrations
• Experience contributing to operational improvement initiatives from concept through implementation

Success Measures

• Contribute to measurable improvements in reporting performance and operational efficiency
• Maintain exceptional reporting accuracy and quality standards
• Create scalable processes that reduce manual effort and operational risk
• Serve as a trusted subject matter expert for reporting operations
• Support associate onboarding, knowledge sharing, and team capability development
• Partner effectively across business, Product, Engineering, and customer-facing teams
• Identify and resolve reporting issues before they affect customers or revenue

Your Daily Tasks

Reporting Operations Execution

• Serve as the subject matter expert for one or more major reporting programs, registries, or reporting workflows
• Review reporting performance data and identify opportunities to improve reporting rates, operational efficiency, and customer outcomes
• Investigate complex reporting issues and determine appropriate corrective actions
• Support associates with reporting exceptions, unusual reporting scenarios, and registry-specific requirements
• Support monthly reporting cycles and ensure accurate and timely completion of reporting activities

Process Improvement and Operational Excellence

• Document, maintain, and support scalable reporting workflows
• Identify inefficiencies and recommend solutions to improve reporting accuracy, throughput, and team productivity
• Create and maintain operational documentation, training resources, playbooks, and process maps
• Support workflow standardization and reporting consistency across markets
• Monitor operational metrics and flag trends, risks, or improvement opportunities for leadership review

Quality Control and Risk Management

• Perform quality-control reviews of reporting analyses, outreach campaigns, data files, and operational workflows
• Review reporting exceptions and identify potential compliance, revenue, or customer-impact risks
• Maintain reporting integrity through detailed reviews of reporting records, tracker data, registry information, and customer communications
• Ensure reporting documentation supports auditability and operational transparency

Partner and Cross-Functional Collaboration

• Collaborate with market teams, customer-facing teams, Product, Engineering, and external partners to resolve reporting challenges
• Support meetings with reporting partners, technology vendors, and industry stakeholders as needed
• Share operational requirements and business feedback to inform development and automation efforts
• Support the testing, implementation, and adoption of new reporting tools and enhancements

Training and Peer Support

• Support onboarding and training for new associates through process knowledge and job aids
• Develop educational content, process documentation, and job aids
• Participate in knowledge-sharing sessions and support skill development across the team
• Assist with peer reviews and provide process guidance to improve quality and efficiency

Customer and Market Operations Support

• Manage complex reporting-related customer inquiries and case escalations
• Coordinate reporting resolutions with installers, facility owners, reporting partners, and registries
• Support reporting outreach and customer engagement efforts to improve reporting success
• Communicate reporting status, risks, and observations to internal stakeholders and leadership

Reporting Technology and Automation Support

• Serve as a business subject matter expert for reporting automation initiatives
• Support the testing of new reporting tools, APIs, integrations, and portal enhancements
• Identify system limitations and recommend operational or technical improvements
• Assist Engineering teams with requirements validation, testing, and user acceptance activities

About the Client

Our client is a global energy and environmental markets technology provider connecting commodities, registries, marketplaces, data, and infrastructure across the clean-energy economy. They support renewable energy certificates, carbon credits, clean fuels, and other environmental commodities, enabling transparent issuance, tracking, trading, and reporting. Their technology serves corporations, governments, financial institutions, project developers, and energy producers worldwide. Through secure registries, market infrastructure, data intelligence, and automation, they strengthen transparency, improve market efficiency, and support the continued growth of global decarbonization and renewable energy markets.