Operations Support Specialist - Fully Remote

Exactus Energy; Colombia; Remote; COP 33,480,000 - 50,220,000; Full time

Job summary

Exactus Energy, a Canadian-founded solar site survey company, is seeking a remote Field Operations Specialist to support a distributed network of technicians across the US, helping troubleshoot drone operations, measurements, and documentation. This entry-level role includes full training and opportunities for growth.

Responsibilities include sourcing and onboarding new subcontractor technicians, coordinating residential survey scheduling, and ensuring survey operations run smoothly with a

Qualifications

• Excellent verbal and written communication.
• Ability to build relationships with independent contractors.
• Comfort with remote, flexible scheduling.
• Experience with drones or surveying equipment is a plus.
• Interest in career growth and development.

Responsibilities

• Provide real-time remote troubleshooting to field technicians.
• Recruit and onboard new subcontractor technicians for coverage.
• Coordinate scheduling of residential surveys.
• Handle incident reporting and follow-up professionally.

Skills

Communication

Contractor relationships

Remote work

Collaboration

Career growth mindset

Tools

Drones

Surveying equipment

Job description

About Exactus Energy:

Exactus Energy is a Canadian-founded solar site survey company built by engineers who believe renewable energy is the future of electricity generation. We exist to make solar simple, one panel and one survey at a time.

About the Role:

We're looking for a remote Field Operations Specialist to join our Site Operations Team. In this role, you'll support a distributed network of independent site technicians across the US, helping them troubleshoot issues in the field and ensuring survey operations run smoothly. You'll also play an active role in sourcing and onboarding new technicians to meet ongoing demand.

Working hours are structured around our on-site surveying window. Schedules are either Tuesday through Saturday, 11:00 AM to 7:30 PM CST (5x8) or Wednesday through Saturday, 10:00 AM to 8:30 PM CST (4x10).

This is an entry-level position. Full training is provided.

Key Responsibilities:

• Support site technicians across the US with real-time remote troubleshooting related to drone operations, structural measurements, and electrical documentation.
• Source, recruit, and onboard new subcontractor technicians to maintain consistent coverage across active markets.
• Coordinate survey scheduling for residential job sites.
• Handle incident reporting and follow up on issues in a timely, professional manner.

Qualifications:

• Strong verbal and written communication. Expect to spend roughly half your day on the phone.
• Comfortable building working relationships with a wide range of independent contractors.
• Familiarity with residential or commercial construction is an asset, but not required.
• Experience with drones or surveying equipment is an asset, but not required.
• Opportunities for career growth and professional development.
• Work remotely with a flexible schedule.
• Collaborative and inclusive work environment.
• Contribution to a sustainable future through renewable energy.

Important Notes:

• Please refrain from reaching out to our staff via phone or email other than as instructed above. We will be busy reviewing applications, and we will be in contact with you if we need to ask questions or arrange a phone call/virtual meeting.
• Exactus Energy is an equal opportunity employer and encourages applications from all qualified individuals. Accommodations are available on request for candidates taking part in the selection process.

*** Monthly salary: 3,000,000 COP to 4,500,000 COP

Please note that a Bancolombia account is required to receive payment.