Remote Sales Operations Lead — High-Ticket eCommerce

Tidal; Bogotá; Remote; COP 85,457,000 - 102,548,000; Full time

Benefits offered by this job

Remote work

Job summary

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. You will manage the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring proposals, follow-ups, CRM tasks, and internal coordination move forward on time.

This role requires strong ownership, consistent availability during US Eastern business hours, and the ability to proactively identify and act on priorities without

Qualifications

• 3–5+ years of remote or freelance work experience, preferably supporting US-based teams.
• 2–4+ years of experience in Sales Operations, Revenue Operations, Project Management, Estimation, or a similar execution-heavy role.
• Strong experience managing CRM pipelines, deadlines, follow-ups, and multiple active workstreams.
• Experience supporting high-volume, high-ticket, or consultative sales environments.
• Excellent written and verbal English communication, ideally C1–C2 level.

Responsibilities

• Own the sales pipeline from post-consultation through close, keeping deals, tasks, follow-ups, and next steps moving on schedule.
• Prepare accurate, client-ready proposals within the required 24-hour turnaround time after design consultations.
• Support 1–2 Sales Managers handling approximately six consultations per day each by reviewing call recordings, design notes, product details, and pricing information.
• Build estimates and proposals, then coordinate revisions, scope changes, pricing updates, and approvals across sales, design, and manufacturing.
• Maintain accurate and up-to-date Pipedrive records, including deal stages, notes, deadlines, follow-up tasks, and next steps.
• Proactively review Pipedrive, email, and open tasks to identify stale deals, overdue items, missing information, or SLA risks and follow through until resolved.
• Keep Sales Managers and internal stakeholders aligned and accountable to deadlines through clear, timely, and professional communication.
• Hand off closed projects to Production & Logistics with complete information, documentation, and assigned tasks.
• Coordinate across sales, manufacturing, logistics, and customer support to prevent delays or missed handoffs.
• Manage multiple active deals and competing priorities while maintaining accuracy, responsiveness, and turnaround expectations.

Skills

CRM management

Pipeline ownership

English communication

Time management

Ownership mindset

Remote work

Tools

Pipedrive

GetAccept

Canva

Google Workspace

Slack

Zoom

Loom

Google Sheets

Excel

Job description

Tidal is seeking a Sales Operations Lead for a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. You will manage the day-to-day sales pipeline from post-consultation through close and production handoff, ensuring proposals, follow-ups, CRM tasks, and internal coordination move forward on time.

This role requires strong ownership, consistent availability during US Eastern business hours, and the ability to proactively identify and act on priorities without