Remote Bilingual Account Manager & Support Lead

Tidal; Bogotá ciudad; Remote; COP 85,313,000 - 99,532,000; Full time

Job summary

Tidal is hiring an Account Manager & Customer Support Lead to remotely manage customer relationships for a food and beverage manufacturer. You will address questions, coordinate with internal teams, and ensure timely updates throughout projects and orders.

Ideal candidates have 3+ years in customer-facing roles, fluency in English and Spanish, and strong organizational skills to manage multiple accounts and deadlines in a fast-growing environment.

Qualifications

• Minimum 3 years in account management, customer success, or similar role.
• Fluency in English and Spanish, written and spoken.
• Experience coordinating across production, procurement, operations, and sales teams.

Responsibilities

• Serve as main contact for assigned accounts, manage priorities and timelines.
• Address inquiries and issues, providing proactive updates through resolution.
• Coordinate with internal teams to meet customer commitments and resolve gaps.
• Track requests, deadlines, notes, and next steps for action items.
• Communicate production updates, orders, shipments, and delays to customers.
• Identify recurring issues and help improve support workflows.
• Maintain organized customer records and elevate leadership with updates.

Skills

Account management

Customer success

Client services

Written communication

Organization

Problem solving

Multitasking

Tools

CRM platforms

Ticketing systems

Google Sheets

Google Docs

Slack

Excel

Project management tools

AI tools

Job description

Tidal is hiring an Account Manager & Customer Support Lead to remotely manage customer relationships for a food and beverage manufacturer. You will address questions, coordinate with internal teams, and ensure timely updates throughout projects and orders.

Ideal candidates have 3+ years in customer-facing roles, fluency in English and Spanish, and strong organizational skills to manage multiple accounts and deadlines in a fast-growing environment.