Remote Sales & Operations Coordinator - Bilingual EN/ES

Cherry Assistant; Colombia; A distancia; COP 32.876.000 - 41.703.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

US phone number provided

Remote work across Latin America

Holiday PTO

Descripción de la vacante

Cherry Assistant is hiring a Sales & Operations Coordinator for a founder-led residential cleaning company. This fully remote role supports a Texas-based company and requires bilingual English/Spanish communication, strong CRM, and scheduling expertise.

You will handle leads, quotes, cleaner coordination, and daily operations with limited supervision. The position offers US Central Time hours, remote work across Latin America, and a monthly salary of 946–1,200 USD with raises, bonuses, and

Formación

• 2+ years of phone-based sales or customer support in home services.
• 2+ years scheduling appointments and coordinating service teams.
• 2+ years managing a sales or service pipeline in CRM (HubSpot or similar).
• 2+ years scheduling or using field-service software (Jobber/Housecall Pro).
• Fluent in English and Spanish, with strong communication skills.
• Proven customer issue-resolution and strong follow-up.

Responsabilidades

• Respond to inbound calls, texts, emails, and leads within 1–2 hours.
• Qualify prospects, collect details, provide quotes, and convert to bookings.
• Own CRM pipeline; maintain records, follow-ups, confirmations, and reminders.
• Schedule jobs based on cleaner availability; dispatch and reschedule as needed.
• Recruit and screen cleaners; coordinate references and background checks.
• Handle customer issues, review photos, coordinate re-cleans, and escalate complaints.
• Set up and manage systems and online channels; assist with lead generation within budgets.
• Monitor cash flow and prepare weekly reports for the owner.

Conocimientos

Phone-based sales

Customer support

Lead qualification

CRM management

Scheduling

Bilingual EN/ES

Written communication

Problem solving

Herramientas

HubSpot

Jobber

Housecall Pro

Google Workspace

VoIP (Google Voice/OpenPhone)

Descripción del empleo

Cherry Assistant is hiring a Sales & Operations Coordinator for a founder-led residential cleaning company. This fully remote role supports a Texas-based company and requires bilingual English/Spanish communication, strong CRM, and scheduling expertise.

You will handle leads, quotes, cleaner coordination, and daily operations with limited supervision. The position offers US Central Time hours, remote work across Latin America, and a monthly salary of 946–1,200 USD with raises, bonuses, and