Remote Overnight Intake Specialist

Job Duck, LLC; Colombia; A distancia; COP 40.328.000 - 43.082.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Professional development

Dedicated team support

Values-aligned clients

Descripción de la vacante

Job Duck is hiring an Overnight Intake Specialist to guide potential clients through the intake process, ensure accurate collection of case information, and support overnight operations. This role is remote and US-based clients, with flexibility to work outside standard hours.

The ideal candidate is dependable, highly organized, and capable of working independently while maintaining strong attention to detail. English fluency and two years of inside sales or phone-based selling are required.

Formación

• Minimum of 2 years of inside sales or phone-based selling experience.
• Strong verbal and written English communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and remotely with minimal supervision.
• Structured processes, checklists and escalation paths should be followed.

Responsabilidades

• Respond to new web and chat leads immediately, initiate calls during permitted hours or text/email when needed, ensuring first response targets are met.
• Close each shift with a detailed handoff summary to support reconciliation.
• Process electronic signatures and documents received overnight.
• Perform batch data entry updates and lead record corrections during quiet hours.
• Build and prioritize the morning callback queue with case-ready notes for follow-up.
• Monitor after-hours assistant lead captures, verify records and identify matters needing attorney review.
• Manage Spanish-speaking after-hours callers from initial contact to resolution.

Conocimientos

Inside sales

English communication

Attention to detail

Remote work

Independent worker

Customer service

Descripción del empleo

Job Duck is hiring an Overnight Intake Specialist to guide potential clients through the intake process, ensure accurate collection of case information, and support overnight operations. This role is remote and US-based clients, with flexibility to work outside standard hours.

The ideal candidate is dependable, highly organized, and capable of working independently while maintaining strong attention to detail. English fluency and two years of inside sales or phone-based selling are required.