Remote Outbound Lead Transfer Specialist | Full-Time

Langford Staffing; Sur; Remote; COP 90,693,000 - 113,366,000; Full time

Job summary

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact leads via an automatic dialer, explain the purpose of the call, qualify prospects, respond to objections, and connect qualified consumers with a sales representative.

Your primary objective is to turn outbound calls into qualified and accepted live transfers, while meeting hourly and daily transfer targets.

Qualifications

• Three+ years in outbound call center, telesales, appointment setting, lead generation, or live transfers.
• Experience using automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain composed during rejection and difficult calls.
• Strong listening skills and adaptability.
• Accurate CRM, call notes, and disposition habits.
• Willingness to receive coaching and apply feedback.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calling

CRM proficiency

English fluency

Target-driven

Active listening

Objection handling

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is hiring Outbound Call Center Representatives for a client running high-volume consumer calling campaigns. You will contact leads via an automatic dialer, explain the purpose of the call, qualify prospects, respond to objections, and connect qualified consumers with a sales representative.

Your primary objective is to turn outbound calls into qualified and accepted live transfers, while meeting hourly and daily transfer targets.