Remote Outbound Call Center Specialist - Live Transfers

Langford Staffing; Medellín; Remote; COP 90,693,000 - 113,366,000; Full time

Job summary

Langford Staffing is seeking Outbound Call Center Representatives to engage high-volume consumer campaigns. You will use an automatic dialer to contact leads, qualify prospects, handle objections, and arrange live transfers to sales.

Role emphasizes professional communication in English, adherence to scripts, and meeting daily transfer targets. Remote position with US Eastern Time hours and full-time commitment.

Qualifications

• Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain composed during rejection and difficult calls.
• Accurate CRM, call-note, and disposition habits.
• Ability to receive coaching and apply feedback.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calls

Telesales

Dialer software

English communication

Target-driven

CRM usage

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is seeking Outbound Call Center Representatives to engage high-volume consumer campaigns. You will use an automatic dialer to contact leads, qualify prospects, handle objections, and arrange live transfers to sales.

Role emphasizes professional communication in English, adherence to scripts, and meeting daily transfer targets. Remote position with US Eastern Time hours and full-time commitment.