Remote Outbound Lead Qualification Specialist

Royal York Property Management, inc.; Sur; Remote; COP 89,598,000 - 111,997,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative for a remote, full-time role. You will conduct high-volume outbound calls to property owners, qualify leads for rental-guarantee insurance, and arrange live transfers to sales representatives.

You will operate from a dialer, maintain accurate CRM notes, follow approved scripts, and meet transfer targets while upholding compliance and professional communication throughout each interaction.

Qualifications

• Three or more years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Experience working toward measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.
• The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.

Skills

Outbound calling

Lead qualification

CRM usage

English fluency

Communication skills

Objection handling

Performance targets

Dialer proficiency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative for a remote, full-time role. You will conduct high-volume outbound calls to property owners, qualify leads for rental-guarantee insurance, and arrange live transfers to sales representatives.

You will operate from a dialer, maintain accurate CRM notes, follow approved scripts, and meet transfer targets while upholding compliance and professional communication throughout each interaction.