Remote Lead Qualification Specialist

Royal York Property Management, inc.; Bogotá; Remote; COP 89,598,000 - 111,997,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative for high-volume outbound calling to property owners about rental-guarantee insurance.

This full-time remote role requires EST business hours and targets qualified live transfers to our sales team. You will use an automatic dialer, verify owner information, handle objections, and maintain CRM notes with emphasis on accuracy, compliance, and timely follow-ups.

Qualifications

• Three or more years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Experience meeting hourly or daily performance targets.
• Experience using an automatic dialer and CRM while calling.
• Strong spoken and written English.
• Full-time availability during the assigned campaign schedule.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

Outbound calling

Lead qualification

Live transfers

CRM usage

Dialer software

English proficiency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative for high-volume outbound calling to property owners about rental-guarantee insurance.

This full-time remote role requires EST business hours and targets qualified live transfers to our sales team. You will use an automatic dialer, verify owner information, handle objections, and maintain CRM notes with emphasis on accuracy, compliance, and timely follow-ups.