Remote Lead Qualification Specialist – Outbound

Royal York Property Management, inc.; Medellín; Remote; COP 89.598.000 - 111.997.000; Vollzeit

Zusammenfassung

Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options. This is a high-volume outbound role using an automatic dialer, with live transfers to sales.

You will not provide detailed insurance advice or enrollments; instead you will qualify prospects, obtain consent for transfers, and document outcomes in the CRM while meeting transfer targets.

Qualifikationen

• Three or more years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer and a CRM while actively calling.
• Strong spoken and written English; clear listening and objection-handling skills.
• Ability to follow scripts and compliance requirements while staying natural.

Aufgaben

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Kenntnisse

Outbound calling

Lead qualification

Phone sales

CRM usage

English proficiency

Objection handling

Schedule reliability

Listening skills

Communication skills

Professionalism

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Jobbeschreibung

Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options. This is a high-volume outbound role using an automatic dialer, with live transfers to sales.

You will not provide detailed insurance advice or enrollments; instead you will qualify prospects, obtain consent for transfers, and document outcomes in the CRM while meeting transfer targets.