Remote Operations & Customer Care Coordinator

NetSoft, Inc.; Colombia; Remote; COP 36,119,000 - 43,343,000; Full time

Job summary

NetSoft, Inc. is hiring an Operations & Customer Care Coordinator for a fully remote, Colombia-based role. The position combines frontline customer care with hands-on support for leadership, calendars, contracts, accounts receivable, and HR administration.

This role requires exceptional English, strong phone presence, and superb organizational skills to manage multiple workstreams across time zones. US Eastern business hours apply; compensation is a monthly retainer with growth potential.

Qualifications

• 2+ years in customer support, help desk, administrative, or operations coordination roles.
• Exceptional English fluency, written and spoken.
• Proficiency with Microsoft 365 and ticketing or project management tools.
• Ability to work US Eastern Time business hours (7:30 AM – 6:30 PM EST).

Responsibilities

• Handle incoming customer calls daily regarding customer care questions and basic tickets.
• Triage new tickets and route to the right team member.
• Manage ClickUp ticket fields and data entry/cleanup for accuracy.
• Resolve basic customer care issues through first-level troubleshooting.
• Keep customers informed on ticket status through intake to resolution.
• Support calendar management and scheduling across time zones.
• Coordinate items with customers and vendors.
• Support drafting and redlining of contracts.
• Conduct accounts receivable follow-ups with customers by email and phone.
• Support HR activities: contractor and employee forms, SharePoint management, and document management.

Skills

Exceptional English

Phone communication

Multitasking

Microsoft 365

Customer support

Tools

ClickUp

Ticketing tools

Job description

NetSoft, Inc. is hiring an Operations & Customer Care Coordinator for a fully remote, Colombia-based role. The position combines frontline customer care with hands-on support for leadership, calendars, contracts, accounts receivable, and HR administration.

This role requires exceptional English, strong phone presence, and superb organizational skills to manage multiple workstreams across time zones. US Eastern business hours apply; compensation is a monthly retainer with growth potential.