Remote MTR Insurance Housing Specialist

CS Outsource; Colombia; À distance; COP 194 187 000 - 291 281 000; Plein temps

Résumé du poste

CS Outsource is seeking an experienced MTR Insurance Housing Specialist to join our fully remote team, supporting US-based clients.

The ideal candidate will manage housing cases from placement through move-out, matching displaced policyholders with suitable properties and coordinating with insurers, landlords, and property owners. Strong English communication, negotiation, and CRM skills are essential.

Qualifications

• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management.
• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.
• Strong property-matching and case-management skills.
• Excellent written and verbal English communication skills.
• Strong negotiation and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple active cases and deadlines simultaneously.
• Ability to handle urgent and crisis situations calmly and professionally.
• Strong experience using CRM/PMS platforms.
• Ability to work independently in a fast-paced, client-focused environment.

Responsabilités

• Manage MTR and insurance housing cases from placement through move-out.
• Match displaced policyholders with suitable properties based on housing needs, location, budget, duration, and other requirements.
• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.
• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.
• Handle urgent housing situations and resolve issues quickly and professionally.
• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.
• Negotiate housing terms, rental rates, extensions, and other case-related requirements.
• Coordinate property availability and ensure suitable housing options are secured within required timelines.
• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.
• Maintain clear and timely communication with all parties involved in each case.

Connaissances

Insurance housing

Case-management

Negotiation

Written English

Organizational skills

Time management

CRM/PMS usage

Independent work

Crisis management

Outils

ReloQuest

RealPage

Rent Manager

Propertyware

DoorLoop

Description du poste

CS Outsource is seeking an experienced MTR Insurance Housing Specialist to join our fully remote team, supporting US-based clients.

The ideal candidate will manage housing cases from placement through move-out, matching displaced policyholders with suitable properties and coordinating with insurers, landlords, and property owners. Strong English communication, negotiation, and CRM skills are essential.