Insurance Specialist

CS Outsource; Colombia; Remote; COP 194,187,000 - 291,281,000; Full time

Job summary

CS Outsource is seeking an experienced MTR Insurance Housing Specialist to join our fully remote team, supporting US-based clients.

The ideal candidate will manage housing cases from placement through move-out, matching displaced policyholders with suitable properties and coordinating with insurers, landlords, and property owners. Strong English communication, negotiation, and CRM skills are essential.

Qualifications

• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management.
• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.
• Strong property-matching and case-management skills.
• Excellent written and verbal English communication skills.
• Strong negotiation and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple active cases and deadlines simultaneously.
• Ability to handle urgent and crisis situations calmly and professionally.
• Strong experience using CRM/PMS platforms.
• Ability to work independently in a fast-paced, client-focused environment.

Responsibilities

• Manage MTR and insurance housing cases from placement through move-out.
• Match displaced policyholders with suitable properties based on housing needs, location, budget, duration, and other requirements.
• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.
• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.
• Handle urgent housing situations and resolve issues quickly and professionally.
• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.
• Negotiate housing terms, rental rates, extensions, and other case-related requirements.
• Coordinate property availability and ensure suitable housing options are secured within required timelines.
• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.
• Maintain clear and timely communication with all parties involved in each case.

Skills

Insurance housing

Case-management

Negotiation

Written English

Organizational skills

Time management

CRM/PMS usage

Independent work

Crisis management

Tools

ReloQuest

RealPage

Rent Manager

Propertyware

DoorLoop

Job description

CS Outsource is looking for an experienced MTR Insurance Housing Specialist to join our fully remote team and support US-based clients. The ideal candidate will have hands-on experience in insurance housing, temporary housing, mid-term rentals, or relocation services, with strong case-management, property-matching, communication, and negotiation skills.

The role involves managing insurance housing cases from initial placement through move-out while coordinating with policyholders, insurance adjusters, landlords, and property owners.

Key Responsibilities

• Manage MTR and insurance housing cases from placement through move-out.
• Match displaced policyholders with suitable properties based on their housing needs, location, budget, duration, and other requirements.
• Coordinate with insurance adjusters, policyholders, landlords, and property owners throughout the housing process.
• Manage ALE (Additional Living Expenses), approvals, extensions, move-in and move-out dates, and case documentation.
• Handle urgent housing situations and resolve issues quickly and professionally.
• Maintain accurate case records, property information, and follow-ups through CRM/PMS platforms.
• Negotiate housing terms, rental rates, extensions, and other case-related requirements.
• Coordinate property availability and ensure suitable housing options are secured within required timelines.
• Monitor active cases and follow up on outstanding approvals, documentation, and housing requirements.
• Maintain clear and timely communication with all parties involved in each case.

Requirements

• Proven experience in insurance housing, temporary housing, relocation, or MTR/property management.
• Hands-on understanding of ALE (Additional Living Expenses) and insurance housing processes.
• Strong property-matching and case-management skills.
• Excellent written and verbal English communication skills.
• Strong negotiation and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple active cases and deadlines simultaneously.
• Ability to handle urgent and crisis situations calmly and professionally.
• Strong experience using CRM/PMS platforms.
• Ability to work independently in a fast-paced, client-focused environment.

Preferred Qualifications

• Experience working with US-based insurance housing or relocation companies.
• Experience coordinating directly with insurance adjusters and displaced policyholders.
• Experience with MTR, corporate housing, temporary housing, or relocation services.
• Experience with platforms such as:
• ReloQuest
• RealPage
• Rent Manager
• Propertyware
• DoorLoop
• Strong understanding of property management operations, rental agreements, extensions, and move-in/move-out coordination.

Working Hours

• Full-time, aligned with US business hours.
• Must be available to support US-based clients and handle time-sensitive housing cases.

Why Join Us?

• Fully remote position.
• Work directly with US-based clients.
• Opportunity to specialize in MTR and insurance housing.
• Gain experience with professional property-management systems.
• Long-term career growth opportunities.
• Work with an international and collaborative team.