Remote Logistics & Operations Assistant - Afternoon Shift

Valatam; Colombia; Presencial; COP 24.370.000 - 36.556.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly rate USD696-$1,044/month

Annual pay increments

Discretionary client bonuses

US federal holidays + PTO

Medical insurance stipend

Wellness/gym allowance

Online fitness classes + companyevents

Descripción de la vacante

Valatam is hiring for a fully remote Operations Coordinator to support multiple departments, including Operations, Billing, and Customer Communication. The role runs 6:00 AM - 2:00 PM PST (9:00 AM - 6:00 PM EST) and requires strong organizational skills, data accuracy, and proactive communication.

The position is 100% remote, full-time, with a focus on admin tasks, data entry, and customer interactions. Fluency in English and Spanish, plus 2–5 years of relevant experience, are preferred.

Formación

• Fluent English (C1/C2) and Spanish.
• 2-5 years of experience in operations, administrative support, or customer-facing roles.
• Comfortable working with minimal supervision and managing multiple priorities.
• Experience with PM tools is a plus.
• Proficiency with Google Workspace and Microsoft Office.

Responsabilidades

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional and timely manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Other similar or related tasks.

Conocimientos

Bilingual EN/ES

Multitasking

Communication skills

Problem solving

Attention to detail

Independent worker

PM tools familiarity

Educación

Bachelor's or Associate degree preferred

Herramientas

Asana

Notion

Trello

Google Workspace

Microsoft Office

Descripción del empleo

Valatam is hiring for a fully remote Operations Coordinator to support multiple departments, including Operations, Billing, and Customer Communication. The role runs 6:00 AM - 2:00 PM PST (9:00 AM - 6:00 PM EST) and requires strong organizational skills, data accuracy, and proactive communication.

The position is 100% remote, full-time, with a focus on admin tasks, data entry, and customer interactions. Fluency in English and Spanish, plus 2–5 years of relevant experience, are preferred.