Remote Lead Intake & Customer Service Specialist

HireHawk Inc.; Colombia; Remote; COP 43,345,000 - 50,570,000; Full time

Benefits offered by this job

Perk marketplace

Early payout

Job summary

HireHawk Inc. is seeking a Customer Service & Lead Intake Specialist to serve as the first point of contact for prospective and existing customers. The role focuses on handling inbound calls, answering questions about flooring products and services, and gathering lead information to ensure opportunities are captured and routed to the right team.

Excellent spoken English and strong listening skills are essential. The position supports a remote, full-time schedule aligned with U.S.

Qualifications

• Excellent spoken English with clear pronunciation and professional communication for U.S.-based customers.
• 2+ years in customer service, inbound sales, lead intake, receptionist, or related phone-facing roles.
• Strong phone etiquette and ability to build rapport quickly.
• Attention to detail and accurate data entry in CRM/ERP systems.

Responsibilities

• Handle inbound calls and inquiries from prospective and existing customers professionally.
• Answer basic questions about the company’s flooring products and services.
• Gather and qualify lead information, including needs, project details, and timelines.
• Enter and maintain lead information in the company’s system accurately.

Skills

Fluent English

Customer service

Lead intake

Phone etiquette

Job description

HireHawk Inc. is seeking a Customer Service & Lead Intake Specialist to serve as the first point of contact for prospective and existing customers. The role focuses on handling inbound calls, answering questions about flooring products and services, and gathering lead information to ensure opportunities are captured and routed to the right team.

Excellent spoken English and strong listening skills are essential. The position supports a remote, full-time schedule aligned with U.S.