Remote L2 Technical Support Engineer (AI Platform)

Miratech; Bogotá; Presencial; COP 68.418.171 - 102.627.257; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Language courses

Relocation program

Professional development opportunities

Descripción de la vacante

Miratech is seeking a Technical Support Engineer (L2) in Bogotá, Colombia to support an AI-powered conversational platform. You will handle escalated support tickets, troubleshoot platform issues, and collaborate with engineering for deeper fixes. The ideal candidate has over 2 years of support experience, familiarity with ticketing tools, and basic Python skills.

The role emphasizes technical proficiency, excellent English communication, and a flexible work culture that prioritizes growth and global impact.

Formación

• 2+ years of experience in technical support or application support role.
• Hands-on experience with SaaS platform support including ticket triage.
• Ability to read logs and perform structured troubleshooting.

Responsabilidades

• Handle escalated L2 support tickets and resolve complex platform issues.
• Perform root cause analysis and document findings.
• Maintain and update knowledge base articles based on recurring issues.

Conocimientos

Technical support experience

SaaS platform support

Basic Python scripting

Understanding of REST APIs

AWS CloudWatch

English communication

Agile methodologies

Herramientas

Jira

Zendesk

Descripción del empleo

Miratech is seeking a Technical Support Engineer (L2) in Bogotá, Colombia to support an AI-powered conversational platform. You will handle escalated support tickets, troubleshoot platform issues, and collaborate with engineering for deeper fixes. The ideal candidate has over 2 years of support experience, familiarity with ticketing tools, and basic Python skills.

The role emphasizes technical proficiency, excellent English communication, and a flexible work culture that prioritizes growth and global impact.