(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

SupportYourApp; Bogotá ciudad; On-site; COP 81,340,491 - 122,010,736; Full time

Benefits offered by this job

Flexible schedule

Remote work

Compensation in USD

Bonuses for referrals

Paid training

Work-life balance

Supportive management

Job summary

Join a leading Support-as-a-Service company as an L2 Technical Support Consultant. Work from home in a multicultural environment, providing top-notch support for .NET Core MVC applications. Enjoy flexible schedules, remote work, and opportunities for growth.

Qualifications

• Over 2 years of experience with .NET Core MVC Framework.
• Strong attention to detail and QA mindset.

Responsibilities

• Answer support calls and document issues.
• Assist in testing new releases and document bugs.
• Communicate with developers to troubleshoot issues.

Skills

English

Technical troubleshooting

Customer-oriented attitude

Interpersonal skills

Education

Degree in computer science or IT

Job description

(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

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Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Here's what you will do:

• Answer support calls and document issues or requests in the feedback log.
• Attend daily meetings with developers to stay updated on app changes.
• Assist in testing new releases, document bugs, and report them.
• Monitor feedback logs for new input daily.
• Reproduce reported issues and document steps.
• Assist in preparing requirements for enhancements after discussions with management.
• Communicate with developers and other departments to troubleshoot issues.

What you need to succeed:

• Excellent English communication skills (at least C1 in spoken and written).
• Over 2 years of experience with .NET Core MVC Framework.
• Technical troubleshooting skills.
• A QA mindset and strong attention to detail.
• Ability to reproduce issues.
• Customer-oriented attitude and responsibility.
• Excellent interpersonal skills.

Great plus:

• Degree in computer science or IT.

Benefits and perks include:

• Flexible schedule and remote work.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Supportive management focused on your growth.
• Opportunities for self-development.

About us:

SupportYourApp is a Support-as-a-Service company providing secure technical and customer support for tech companies worldwide. Operating since 2010 with 8 hubs globally, we value diversity and treat our team with care and respect. Send your CV in English highlighting your skills! Visit: www.supportyourapp.com

Disclaimer: We are an unbiased multinational company committed to equal opportunity regardless of race, sex, religion, or other characteristics.