Remote Knowledge Management Specialist — SOPs & AI Docs

Job Duck; Colombia; Presencial; COP 35.892.000 - 41.019.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Professional development

Team support

Descripción de la vacante

JOB DUCK is seeking a Knowledge Management Specialist to maintain the Knowledge Base, transforming operational knowledge into clear SOPs and standardized documentation. You will collaborate with the UX and Process Analysis teams to deliver accessible content.

Responsibilities include publishing in SharePoint, creating policies and templates, and driving continuous improvement with AI-assisted drafting and human validation. Remote-friendly role with international collaboration.

Formación

• 2+ years creating and maintaining SOPs, policies, or procedural documentation.
• 2+ years working with knowledge management systems, SharePoint or similar repository.
• Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or related field, or equivalent professional experience.

Responsabilidades

• Publish and manage documentation in SharePoint with tagging, version control, and accessibility.
• Create and maintain policies, SOPs, workflows, templates, and knowledge assets.
• Research and implement tools to improve documentation efficiency and engagement.
• Lead documentation efforts by gathering information from stakeholders and SMEs.
• Translate operational workflows into clear, structured, and user-friendly documentation.
• Conduct regular reviews to ensure documentation remains accurate, relevant, and complete.
• Partner with Process Analysis Team to document new and updated processes.
• Apply documentation standards, templates, and formatting consistently.
• Support training and onboarding documentation needs.
• Gather feedback and continuously improve documentation quality and usability.
• Use AI tools for drafting, editing, synthesis, and standardization with human validation.

Conocimientos

SOPs documentation

Knowledge management systems

Documentation governance

SharePoint

Remote collaboration

Educación

Bachelor’s degree in Technical Writing/Communications/Knowledge Management/Business Administration or related field

Descripción del empleo

JOB DUCK is seeking a Knowledge Management Specialist to maintain the Knowledge Base, transforming operational knowledge into clear SOPs and standardized documentation. You will collaborate with the UX and Process Analysis teams to deliver accessible content.

Responsibilities include publishing in SharePoint, creating policies and templates, and driving continuous improvement with AI-assisted drafting and human validation. Remote-friendly role with international collaboration.