IT Generalist / Networking Specialist

Solvo Global; Colombia; Remote; COP 72,051,877 - 120,086,462; Full time

Job summary

A leading IT support company is seeking an IT Generalist for a fully remote position in Colombia. The ideal candidate will possess strong networking and customer service skills to troubleshoot technical issues effectively. Responsibilities include managing users in a Windows environment and supporting Fortinet Firewalls. Preferred qualifications include CompTIA certifications and experience in technical support.

Qualifications

• Minimum 2 years’ experience in a technical customer support role.
• Ability to troubleshoot technical issues related to networking.
• Self-motivated and resourceful in resolving customer issues.

Responsibilities

• Manage users in a Windows Terminal Server environment.
• Support Fortinet Firewalls and network devices.
• Document resolutions in the call tracking system.

Skills

Networking skills

Customer service skills

Troubleshooting abilities

Explain technical concepts

Fast typing skills

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Tools

Windows Terminal Server

Fortinet Firewalls

Job description

Direct message the job poster from Solvo Global

IT Recruiter | Frontend JS Developer | Headhunter | Psychologist

Job Title: IT Generalist

Location: Colombia 100% remote

Work Schedule: 44 hours per week

Support center hours:

Monday–Friday: 8:30 AM – 8:00 PM ET

Saturday: 8:30 AM – 5:00 PM ET

Rotating shifts may apply.

Job Summary:

Solvo global is seeking an IT Generalist with strong networking and customer service skills. The ideal candidate will take ownership of customer issues from start to finish in dynamic environments, demonstrating excellent troubleshooting abilities and the capacity to explain technical concepts to non-technical users.

Key Responsibilities:

Manage users in a Windows Terminal Server environment (on-premise and hosted).

Support Fortinet Firewalls and network devices (WAN, LAN, VPN).

Remotely troubleshoot and resolve technical issues related to:

Local LAN

Firewall policies and routing

Windows print services

Server backup and recovery

Act as Remote Administrator for:

Customer servers (user account management, shared files, print queue configuration)

Fortigate firewalls (VPN configuration, policy management, VLAN configuration, basic network troubleshooting)

Document resolutions in the call tracking system following TPS documentation standards.

Build strong working relationships with customers and team members.

Handle after-hours and emergency requests on a rotational basis.

Requirements:

Minimum 2 years’ experience in a technical customer support role.

CompTIA A+ Certification or equivalent skill set.

Fast and efficient typing skills with the ability to take notes during calls.

Ability to explain complex technical concepts to novice users.

Self-motivated and resourceful in resolving customer issues.

Preferred Qualifications (Nice to Have):

Experience with firewall administration and troubleshooting (CISCO, Fortinet, Palo-Alto, etc.).

CompTIA Network+ Certification or equivalent skill set.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT System Training and Support

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