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Descripción de la vacante
A leading cybersecurity company is seeking a technical support professional in Colombia. The role involves troubleshooting Fortinet products, providing customer education, and collaborating with teams across Latin America. Candidates should have experience in Technical Assistance Centers and a solid understanding of networking protocols. A security certification is a plus, and the ability to speak Portuguese is desirable. This position offers an opportunity to work with a globally trusted name in cybersecurity.
Formación
Experience in Technical Assistance Centers or similar.
Understanding routing protocols and networking basics.
Desirable previous experience in call centers.
Responsabilidades
Troubleshoot and resolve technical issues using Fortinet products.
Provide education and support to customers.
Collaborate with teams across Latin America.
Conocimientos
Advanced troubleshooting
Customer communication
TCP/IP understanding
Firewall knowledge
Ability to speak Portuguese
Educación
Independent security certification
Descripción del empleo
A leading cybersecurity company is seeking a technical support professional in Colombia. The role involves troubleshooting Fortinet products, providing customer education, and collaborating with teams across Latin America. Candidates should have experience in Technical Assistance Centers and a solid understanding of networking protocols. A security certification is a plus, and the ability to speak Portuguese is desirable. This position offers an opportunity to work with a globally trusted name in cybersecurity.
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