Advanced Network Security Support Engineer

Fortinet; Colombia; Híbrido; COP 146.869.836 - 220.304.755; Jornada completa

Descripción de la vacante

A leading cybersecurity company is seeking a technical support professional in Colombia. The role involves troubleshooting Fortinet products, providing customer education, and collaborating with teams across Latin America. Candidates should have experience in Technical Assistance Centers and a solid understanding of networking protocols. A security certification is a plus, and the ability to speak Portuguese is desirable. This position offers an opportunity to work with a globally trusted name in cybersecurity.

Formación

• Experience in Technical Assistance Centers or similar.
• Understanding routing protocols and networking basics.
• Desirable previous experience in call centers.

Responsabilidades

• Troubleshoot and resolve technical issues using Fortinet products.
• Provide education and support to customers.
• Collaborate with teams across Latin America.

Conocimientos

Advanced troubleshooting

Customer communication

TCP/IP understanding

Firewall knowledge

Ability to speak Portuguese

Educación

Independent security certification

Descripción del empleo

A leading cybersecurity company is seeking a technical support professional in Colombia. The role involves troubleshooting Fortinet products, providing customer education, and collaborating with teams across Latin America. Candidates should have experience in Technical Assistance Centers and a solid understanding of networking protocols. A security certification is a plus, and the ability to speak Portuguese is desirable. This position offers an opportunity to work with a globally trusted name in cybersecurity.