Remote Global Travel Concierge & Assistance Specialist

Battleface Inc.; Puerto Bogotá; Remoto; COP 24.000.000 - 48.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Global team

Growth opportunities

Collaborative culture

Descrizione del lavoro

Battleface Inc. is seeking experienced Travel Assistance & Concierge Coordinators to join our global operations team.

This role blends travel assistance, concierge support, and customer care to help travelers with bookings, itinerary changes, disruptions, and personalized concierge requests while delivering a high-touch service. We operate 24/7 in a fully remote capacity, including evenings, weekends, and holidays on a rotating schedule.

Competenze

• Fluent English required.
• Italian language skills strongly preferred.
• Experience in travel operations, reservations, hospitality, or concierge services.
• Ability to deliver calm, solution-oriented support in time-sensitive situations.

Mansioni

• Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings.
• Support customers with itinerary changes, cancellations, rebooking, and travel disruptions.
• Coordinate concierge requests including restaurant reservations, tours, transfers, and destination services.
• Communicate with hotels, airlines, and travel providers worldwide.
• Provide real-time support during urgent situations.
• Document cases accurately in internal systems.

Conoscenze

Fluent English

Italian language skills

Calm under pressure

Customer service

Multitasking

Strumenti

GDS platforms

Reservation systems

Travel booking platforms

Descrizione del lavoro

Battleface Inc. is seeking experienced Travel Assistance & Concierge Coordinators to join our global operations team.

This role blends travel assistance, concierge support, and customer care to help travelers with bookings, itinerary changes, disruptions, and personalized concierge requests while delivering a high-touch service. We operate 24/7 in a fully remote capacity, including evenings, weekends, and holidays on a rotating schedule.