Remote Genesys Cloud CX Admin (9–12 Month Contract)

INSPYR Global Solutions

Medellín

Remote

COP 175,599,000 - 316,078,000

Full time

35 hours ago

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Benefits offered by this job

Flexible remote work

Learning and development programs

Wellbeing culture

Job summary

INSPYR Global Solutions is seeking a seasoned Genesys Admin to join our remote team on a 9-12 month contract. You will support the implementation and ongoing administration of a Genesys Cloud CX platform alongside US-based experts, configuring call flows, IVR, queues, and routing.

You will collaborate on Salesforce integrations, outbound campaigns, and post-deployment hypercare, with emphasis on UAT, go-live activities, and production support in a dynamic, multicultural environment.

Qualifications

Hands-on Genesys Cloud CX administration and configuration.
Experience with building call flows, IVR, queues, and routing.
Experience with Genesys Cloud implementations or major platform enhancements.
Familiarity with Genesys Agent Copilot and virtual agents.
Experience with UAT, deployments, and production support.

Responsibilities

Support the implementation and administration of a new Genesys Cloud CX platform.
Configure Architect call flows, IVR, queues, routing strategies, and skills.
Assist with Agent Copilot, virtual agents, workforce management, and quality configurations.
Support CX Cloud integration with Salesforce and digital channels.
Configure outbound campaigns, notifications, and do-not-contact lists.
Participate in UAT, go-live activities, troubleshooting, and post-deployment support.