Senior Genesys Cloud Engineer - Remote & Bilingual

Miratech; Antioquia; Remote; COP 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Health insurance

Language courses

Relocation program

Work From Anywhere Culture

Growth opportunities

Mentorship and internal mobility

Job summary

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role combines advanced platform expertise with customer-focused teamwork in a remote, international setting.

The candidate will work closely with the Spanish team during Spanish business hours and must be fluent in English and Spanish, with 6+ years of hands-on Genesys Cloud experience.

Qualifications

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• Proficiency in English (B2+) and Spanish (C1+).
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting.

Responsibilities

• Design, develop, configure, and maintain Genesys Cloud CX solutions.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, and omnichannel interactions.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns.
• Implement conversational automation using Dialog Engine Bot Flows and Bot Connector; configure analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests.

Skills

Genesys Cloud CX

Genesys Cloud Architect

REST API integrations

Webhooks

Data Actions

Outbound Dialing

Bot Flows

Dialog Engine Bot Flows

Analytics & Reporting

Troubleshooting

Job description

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role combines advanced platform expertise with customer-focused teamwork in a remote, international setting.

The candidate will work closely with the Spanish team during Spanish business hours and must be fluent in English and Spanish, with 6+ years of hands-on Genesys Cloud experience.