Senior Genesys Cloud Engineer for AI-Driven CX

Concentrix; Amazonas; On-site; COP 280,260,000 - 373,680,000; Full time

Job summary

Concentrix is seeking a Senior Genesys Cloud Engineer to design, implement, and optimize large-scale contact center solutions across Latin America. You will lead Architecture discussions, implement cloud-based integrations, and advance AI-enabled engagement strategies.

Strong customer-facing experience and production support are required. The role emphasizes hands-on Genesys Cloud, API integrations, and managed services excellence, with opportunities to contribute to enterprise-wide

Qualifications

• Minimum 3 years of hands-on experience with Genesys Cloud.
• Experience implementing enterprise contact center solutions.
• Experience supporting production environments.
• Experience working directly with customers and stakeholders.
• Experience in Managed Services or Professional Services environments preferred.

Responsibilities

• Design and implement Genesys Cloud customer experience solutions.
• Lead technical workshops and architecture discussions.
• Translate business requirements into scalable technical designs.
• Develop deployment and migration strategies.
• Support platform optimization initiatives.
• Configure and manage Genesys Cloud environments.
• Manage routing, queues, permissions, roles, user configurations.
• Implement Architect Flows, Data Actions
• Support production operations and managed services activities.
• Troubleshoot and resolve platform incidents.
• Design and implement API-based integrations.
• Develop custom solutions and automation components.
• Build integrations with enterprise platforms and third‑party systems.
• Configure Data Actions and Web Services integrations.
• Implement and support Genesys AI capabilities.
• Configure Genesys Copilot solutions.
• Design virtual agents and self-service experiences.
• Support conversational AI initiatives.

Skills

Genesys Cloud CX

Architect

Data Actions

Web Services Data Actions

Genesys Cloud APIs

API Integrations

Inbound Routing

Outbound Campaigns

Queue Configuration

User Administration

Roles and Permissions

Knowledge Management

Contact Center Operations

Genesys Copilot

Genesys AI

Agent Assist

Virtual Agents

Knowledge Automation

Conversational AI

Self-Service Solutions

Digital Customer Journeys

Education

Bachelor’s Degree In Computer Science

Tools

GitHub

GitLab

Terraform

Job description

Concentrix is seeking a Senior Genesys Cloud Engineer to design, implement, and optimize large-scale contact center solutions across Latin America. You will lead Architecture discussions, implement cloud-based integrations, and advance AI-enabled engagement strategies.

Strong customer-facing experience and production support are required. The role emphasizes hands-on Genesys Cloud, API integrations, and managed services excellence, with opportunities to contribute to enterprise-wide