Senior Genesys Cloud Engineer - Remote & Global Impact

Miratech; Medellín; Remote; COP 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Remote work

Health insurance

Relocation program

Language courses

Certifications & mentorship

Job summary

Miratech invites a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions across global clients. You will work closely with Spanish/English teams to ensure seamless operations and high customer satisfaction, applying advanced Genesys Cloud CX features and APIs.

The role demands hands-on experience with Architect flows, REST/Webhook integrations, and outbound dialing, plus a collaborative mindset and a passion for performance in a fast-paced environment.

Qualifications

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs.

Responsibilities

• Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third‑party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Skills

Genesys Cloud CX

Architect flows

REST APIs

Webhooks

Data Actions

Outbound Dialing

Analytics & Reporting

Bot Flows

Tools

Genesys Cloud Platform APIs

REST API integrations

Dialog Engine Bot Flows

Bot Connector integrations

Quality & Analytics dashboards

Job description

Miratech invites a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions across global clients. You will work closely with Spanish/English teams to ensure seamless operations and high customer satisfaction, applying advanced Genesys Cloud CX features and APIs.

The role demands hands-on experience with Architect flows, REST/Webhook integrations, and outbound dialing, plus a collaborative mindset and a passion for performance in a fast-paced environment.