Genesys Cloud CX Engineer - Automation & API Integrations

TP; Colombia; On-site; COP 109,501,040 - 182,501,734; Full time

Benefits offered by this job

Growth opportunities

Exposure to global projects

Cutting-edge technologies

Job summary

TP is seeking a Genesys Developer with over 3 years of experience to design, implement, and optimize Customer Experience solutions on Genesys Cloud CX. In this role, you will bridge technical needs with cloud-based solutions, ensuring operational efficiency through intelligent workflows and automation.

Ideal candidates will possess significant knowledge of contact center technologies, SQL, and experience with bots. You'll work on cutting-edge CX projects with global clients, enhancing customer interactions and driving innovation within the team.

Qualifications

• Minimum 3 years of experience working with Genesys Cloud development.
• Strong experience in contact center technologies and CX solutions.

Responsibilities

• Design and configure complex Architect flows using Genesys Cloud.
• Develop and maintain integrations between Genesys Cloud and external systems.
• Handle Level 2 incidents and perform root cause analysis.

Skills

Genesys Cloud knowledge

SQL and database management

Experience with bots and AI tools

Education

Bachelor’s degree in Systems Engineering

Tools

REST APIs

JSON

XML

Job description

TP is seeking a Genesys Developer with over 3 years of experience to design, implement, and optimize Customer Experience solutions on Genesys Cloud CX. In this role, you will bridge technical needs with cloud-based solutions, ensuring operational efficiency through intelligent workflows and automation.

Ideal candidates will possess significant knowledge of contact center technologies, SQL, and experience with bots. You'll work on cutting-edge CX projects with global clients, enhancing customer interactions and driving innovation within the team.