Remote Game Server Support Specialist

Shockbyte; Colombia; Remote; COP 27,900,000 - 46,872,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Career growth

Home office stipend

Team events

Job summary

Shockbyte is hiring a remote Support Associate to deliver fast, friendly, and reliable support to players and server owners worldwide. You will manage tickets covering technical issues, billing, cancellations, and inquiries, acting as the bridge between customers and our tech team.

Join a fully remote team that values initiative, learning, and collaboration. You will help players stay in-game and support communities across the world, with opportunities for growth and professional development.

Qualifications

• 1-2 years of experience in customer-facing technical support.
• Equivalent hands-on experience or self-taught knowledge in game server management and customer service is valued.
• Experience with multi-ticket environments and strong communication is necessary.

Responsibilities

• Handle customer tickets covering technical troubleshooting, billing, cancellations, and general inquiries.
• Bridge between users and our tech team to resolve issues quickly and accurately.
• Ensure players and server owners can get back in the game with quality support.

Skills

Written English

Problem solving

Ticket handling

Hosting fundamentals

Customer-first mindset

Job description

Shockbyte is hiring a remote Support Associate to deliver fast, friendly, and reliable support to players and server owners worldwide. You will manage tickets covering technical issues, billing, cancellations, and inquiries, acting as the bridge between customers and our tech team.

Join a fully remote team that values initiative, learning, and collaboration. You will help players stay in-game and support communities across the world, with opportunities for growth and professional development.