Remote Onboarding Operations Specialist I

Twilio; Colombia; A distancia; COP 30.000.000 - 45.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off and wellness leave

Remote work

Descripción de la vacante

Twilio is seeking an Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. In this role, you will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements.

This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process.

Formación

• Ability to work effectively in a remote environment with strong time management and communication skills.
• Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT.
• 1-2 years of experience in an operations and customer facing role with cross-functional collaboration.
• Strong prioritization, SLA adherence, and attention to detail in risk assessment.
• Customer-centric mindset with a commitment to high-quality support.

Responsabilidades

• Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud.
• Perform QA on AI-generated decisions and agent-resolved submissions for accuracy and compliance.
• Analyze verification processes and appeals to optimize workflows and mitigate risks.
• Handle escalations for complex verification cases with internal teams.
• Collaborate with internal teams to streamline onboarding and enforce compliance best practices.
• Maintain process documentation and support team efficiency.
• Provide prompt, high-quality support via email, Slack, and ServiceNow.

Conocimientos

Remote work

KYC checks

Compliance

Cross-functional collaboration

Herramientas

ServiceNow

Zendesk

Slack

Google Workspace

Microsoft 365

Descripción del empleo

Twilio is seeking an Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. In this role, you will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements.

This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process.