Remote Customer Support Team Lead - Multilingual & Sales

Sweet Epic Travels; Sur; A distancia; COP 12.000.000 - 24.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweet Epic Travels is hiring a Remote Customer Support Team Lead to be the primary contact for clients, ensuring professional and caring service from home. You will guide a remote team, manage inquiries about insurance sales and benefits, and help streamline communication to boost satisfaction.

This paid position offers training and growth in sales, customer service, and communication, with opportunities to influence engagement strategies and drive favorable outcomes for diverse client

Formación

• Experience in outside sales, retail sales or telemarketing with a customer focus.
• Strong negotiation skills and multilingual communication ability.
• Familiarity with sales administration and client data analysis.
• Knowledge of insurance sales or benefits administration desirable.
• HIPAA regulations awareness when handling sensitive information.
• Ability to work independently in a remote setting.
• Multilingual capabilities to serve diverse client populations.

Responsabilidades

• Act as the main liaison for clients through multiple channels.
• Handle inquiries on insurance sales, benefits, and general accounts.
• Conduct outbound telemarketing to promote services and generate opportunities.
• Negotiate terms with clients within company policies.
• Support sales administration tasks and update client records.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost engagement and retention.

Conocimientos

Outside sales

Telemarketing

Negotiation

Multilingual

HIPAA knowledge

Remote work

Customer service

Herramientas

CRM software

Data analysis tools

Descripción del empleo

Sweet Epic Travels is hiring a Remote Customer Support Team Lead to be the primary contact for clients, ensuring professional and caring service from home. You will guide a remote team, manage inquiries about insurance sales and benefits, and help streamline communication to boost satisfaction.

This paid position offers training and growth in sales, customer service, and communication, with opportunities to influence engagement strategies and drive favorable outcomes for diverse client