Remote Customer Advocate: Multilingual Sales & Service

Sweet Epic Travels; Sur; A distancia; COP 78.820.000 - 110.347.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweet Epic Travels is hiring a Remote Customer Service Representative to serve as the primary contact for clients, delivering professional, proactive support from home. You will manage inquiries about insurance sales and benefits, and conduct outbound efforts to promote services while maintaining high standards of client care.

The role emphasizes multilingual communication, adherence to privacy guidelines, and collaboration with marketing to enhance engagement and retention in a dynamic, remote

Formación

• Fluent communication in multiple languages is preferred.
• Strong negotiation and persuasion abilities.
• Ability to work independently in a remote setting and manage time effectively.

Responsabilidades

• Act as the main liaison for clients via phone, email, and chat.
• Handle inquiries related to insurance sales, benefits, and account questions.
• Conduct outbound calls to promote services and identify new sales opportunities.
• Negotiate terms and provide solutions in line with company policies.
• Support sales administration tasks and maintain client records.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost engagement and retention.

Conocimientos

Multilingual communication

Negotiation skills

Independent work

Descripción del empleo

Sweet Epic Travels is hiring a Remote Customer Service Representative to serve as the primary contact for clients, delivering professional, proactive support from home. You will manage inquiries about insurance sales and benefits, and conduct outbound efforts to promote services while maintaining high standards of client care.

The role emphasizes multilingual communication, adherence to privacy guidelines, and collaboration with marketing to enhance engagement and retention in a dynamic, remote