Remote Customer Support Engineer API & SQL Troubleshooter

BairesDev; Colombia; Remote; COP 289,911,000 - 418,760,000; Full time

Benefits offered by this job

Remote work

Competitive USD salary

Hardware provided

Flexible hours

Paid parental leaves

Job summary

BairesDev is seeking a Customer Support Engineer to provide high-level technical assistance for client integrations, ensuring smooth operation of platforms and serving as a bridge between complex technical issues and customer satisfaction.

You will diagnose REST API problems, analyze code and logs, execute SQL queries for insights, and guide partners through onboarding, all within a remote-first, globally distributed team with strong growth opportunities.

Qualifications

• 5+ years in technical support engineering or similar role.
• Proven REST API troubleshooting and integration support.
• Strong ability to read application code and logs to identify error patterns.

Responsibilities

• Diagnose and resolve REST API issues between systems.
• Analyze application code and system logs to troubleshoot bottlenecks.
• Execute advanced SQL queries to extract data insights.
• Oversee onboarding for partners and integrations.
• Provide clear technical guidance to stakeholders.
• Maintain reliability by identifying recurring errors and applying fixes.

Skills

REST API troubleshooting

SQL querying

Code & log analysis

Technical onboarding

English proficiency

Job description

BairesDev is seeking a Customer Support Engineer to provide high-level technical assistance for client integrations, ensuring smooth operation of platforms and serving as a bridge between complex technical issues and customer satisfaction.

You will diagnose REST API problems, analyze code and logs, execute SQL queries for insights, and guide partners through onboarding, all within a remote-first, globally distributed team with strong growth opportunities.