Customer Support Engineer - Remote work | REF#303560

BairesDev; Colombia; Remote; COP 289,911,000 - 418,760,000; Full time

Benefits offered by this job

Remote work

Competitive USD salary

Hardware provided

Flexible hours

Paid parental leaves

Job summary

BairesDev is seeking a Customer Support Engineer to provide high-level technical assistance for client integrations, ensuring smooth operation of platforms and serving as a bridge between complex technical issues and customer satisfaction.

You will diagnose REST API problems, analyze code and logs, execute SQL queries for insights, and guide partners through onboarding, all within a remote-first, globally distributed team with strong growth opportunities.

Qualifications

• 5+ years in technical support engineering or similar role.
• Proven REST API troubleshooting and integration support.
• Strong ability to read application code and logs to identify error patterns.

Responsibilities

• Diagnose and resolve REST API issues between systems.
• Analyze application code and system logs to troubleshoot bottlenecks.
• Execute advanced SQL queries to extract data insights.
• Oversee onboarding for partners and integrations.
• Provide clear technical guidance to stakeholders.
• Maintain reliability by identifying recurring errors and applying fixes.

Skills

REST API troubleshooting

SQL querying

Code & log analysis

Technical onboarding

English proficiency

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Support Engineer at BairesDev

As a Customer Support Engineer, you will provide high-level technical assistance to our clients, ensuring the smooth operation of their integrations and platforms. You will act as a vital link between complex technical issues and customer satisfaction, resolving intricate challenges through deep analysis and clear communication.

What You'll Do

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands-on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!