Remote Technical Support Engineer - SQL & Cloud Fixes

SupportYourApp; Oriental; Remote; COP 132.026.000 - 226.330.000; Vollzeit

Benefits dieser Stelle

Fixed schedule

Remote from EU

International environment

Compensation in USD

Referral rewards

Flexible work-life balance

Career development support

Trust-based culture

Zusammenfassung

SupportYourApp is hiring a Technical Support Engineer to join a global team delivering Intelligent Support-as-a-Service. You will troubleshoot backend, databases, and API issues, reproduce bugs, analyze logs, and implement small fixes while maintaining clear documentation.

The role requires strong English, 2+ years in L1/L2/L3 support, SQL expertise, PHP/JS/TypeScript skills, and AWS familiarity. Remote EU work and a USD salary are offered.

Qualifikationen

• Fluent English (C1) required for speaking and writing.
• 2+ years of customer-facing experience in L1/L2 (or L3) technical support with hands-on troubleshooting.
• Strong SQL skills and experience with production-relational databases.
• Working knowledge of PHP and/or JavaScript/TypeScript to implement small fixes.
• Familiarity with AWS or another cloud provider, including logs and secrets.
• Clear communication and customer-focused approach.
• Ability to document findings and explain technical concepts simply.
• Strong analytical thinking and problem-solving abilities.
• Willingness to escalate to Engineering when needed.
• Reliable home office setup with stable internet.

Aufgaben

• Investigate and troubleshoot issues escalated from T1 across backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs and metrics to identify root causes and propose fixes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes and document changes.
• Escalate complex issues to Engineering with clear findings.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Maintain understanding of client solutions and meet KPIs.

Kenntnisse

English (C1)

Customer-facing experience

SQL

PHP/JS/TypeScript

AWS

Communication skills

Documentation

Analytical thinking

Escalation management

Proactive attitude

Basic hardware/ RAM 8GB

Tools

Sentry/monitoring tools

React Native knowledge

Jobbeschreibung

SupportYourApp is hiring a Technical Support Engineer to join a global team delivering Intelligent Support-as-a-Service. You will troubleshoot backend, databases, and API issues, reproduce bugs, analyze logs, and implement small fixes while maintaining clear documentation.

The role requires strong English, 2+ years in L1/L2/L3 support, SQL expertise, PHP/JS/TypeScript skills, and AWS familiarity. Remote EU work and a USD salary are offered.