Remote Customer Service & Admin Support

HigherOptions; Colombia; Remote; COP 42,656,000 - 49,766,000; Full time

Benefits offered by this job

Fully remote

Paid time off

Job summary

Higher Options is seeking a diligent Customer Service & Admin Support Representative to assist U.S.-based clients from a fully remote setup. The role blends client-facing support with behind-the-scenes admin tasks, requiring clear English communication and strong organizational skills.

You’ll handle inquiries across phone, email, and chat, manage calendars, document interactions in CRM, and help improve templates and processes. 40 hours/week, CST overlap encouraged.

Qualifications

• 2+ years in customer service, admin support, EA, or similar roles.
• Strong written and verbal English.
• Excellent organization and attention to detail.
• Experience with CRMs (HubSpot or Salesforce) and Google Workspace or Microsoft 365.
• Familiarity with tools like Asana, Slack, Trello and spreadsheets.
• Patience, empathy, and problem-solving under pressure.
• Reliable internet connection and availability during U.S. business hours, primarily CST.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to ensure nothing falls through the cracks
• Troubleshoot customer concerns and escalate complex cases when needed
• Contribute to internal improvements such as templates, FAQs, and process documentation

Skills

English proficiency

Organization

Empathy & patience

CRM experience

Team collaboration

Tools

HubSpot

Salesforce

Google Workspace

Microsoft 365

Asana

Slack

Trello

Spreadsheets

Job description

Customer Service & Admin Support | Remote | Support U.S. Clients

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Important: Only CVs submitted in English will be considered.

Higher Options is hiring an organized and service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely.

This role is ideal for someone who enjoys helping people, communicates clearly in English, and keeps details, records, and follow-ups under control. It combines customer-facing support with administrative work behind the scenes.

What you'll do:

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to make sure nothing falls through the cracks
• Troubleshoot customer concerns and Escalate complex cases when needed
• Contribute to internal improvements such as templates, FAQs, and process documentation

What we're looking for:

• 2+ years of experience in customer service, administrative support, EA, or similar roles
• Strong written and verbal English
• Excellent organization and attention to detail
• Experience with CRMs (such as HubSpot or Salesforce), Google Workspace or Microsoft 365
• Familiarity with tools like Asana, Slack, Trello, and spreadsheets
• Patience, empathy, and problem-solving skills under pressure
• Reliable internet connection and availability during U.S. business hours, primarily CST

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Schedule: Full-time, 40 hours per week

Paid time off: Often includes national holidays and paid vacation days, depending on the client.

We look forward to learning more about you and helping you build a long-term, rewarding career with Higher Options.