Remote Customer Service & Admin Support

Higher Options; Colombia; Remoto; COP 43.457.000 - 50.699.000; Tempo pieno

Descrizione del lavoro

Higher Options is seeking a dedicated Customer Service & Admin Support representative to assist U.S.-based clients from a fully remote role. You’ll handle inquiries, process changes, and keep CRM records current while coordinating schedules across time zones.

Strong English, excellent organization, and experience with CRMs and collaboration tools are essential. This full-time position offers a monthly USD compensation of 1,200–1,400, with holidays and paid time off typical to clients.

Competenze

• 2+ years in customer service or admin support.
• Proficient in English, both written and spoken.
• Experience with CRMs like HubSpot or Salesforce.
• Familiarity with collaboration tools (Asana, Slack, Trello).
• Strong organizational skills and attention to detail.

Mansioni

• Respond to inquiries via phone, email, and chat with clarity and empathy.
• Process service changes such as orders, renewals, and cancellations.
• Document interactions and keep CRM records updated.
• Manage calendars, scheduling, and appointments across time zones.
• Organize shared inboxes and support email communication.
• Prepare reports and customer communications.
• Coordinate follow-ups and ensure tasks are tracked.
• Troubleshoot issues and escalate complex cases.
• Contribute to templates, FAQs, and process docs.

Conoscenze

Customer service

Organizational skills

Attention to detail

English communication

Problem solving

Time management

Strumenti

HubSpot

Salesforce

Google Workspace

Microsoft 365

Asana

Slack

Trello

Descrizione del lavoro

Customer Service & Admin Support | Remote | Support U.S. Clients

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Important: Only CVs submitted in English will be considered.

Higher Options is hiring an organized and service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely.

This role is ideal for someone who enjoys helping people, communicates clearly in English, and keeps details, records, and follow-ups under control. It combines customer-facing support with administrative work behind the scenes.

What you’ll do:

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to make sure nothing falls through the cracks
• Troubleshoot customer concerns and escalates complex cases when needed
• Contribute to internal improvements such as templates, FAQs, and process documentation

What we’re looking for:

• 2+ years of experience in customer service, administrative support, EA, or similar roles
• Strong written and verbal English
• Excellent organization and attention to detail
• Experience with CRMs (such as HubSpot or Salesforce), Google Workspace or Microsoft 365
• Familiarity with tools like Asana, Slack, Trello, and spreadsheets
• Patience, empathy, and problem-solving skills under pressure
• Reliable internet connection and availability during U.S. business hours, primarily CST

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Schedule:

Full-time, 40 hours per week

Paid time off:

Often includes national holidays and paid vacation days, depending on the client.

We look forward to learning more about you and helping you build a long-term, rewarding career with Higher Options.