Remote Customer Experience Specialist - Worker Ops

Clipboard; Colombia; Presencial; COP 130.788.000 - 202.410.000; Jornada completa

Descripción de la vacante

Clipboard Health LLC is hiring Worker Operations Customer Experience Specialists to support 400,000+ professionals through chat, voice, and email. You’ll resolve real-time issues and document findings to improve the worker experience in a fast-moving, high-ownership environment.

Join a remote-first team and help onboard professionals while maintaining our values of speed, ownership, and high standards in every interaction.

Formación

• Fluent, professional-level English communication skills.
• Strong customer service instincts and ability to communicate clearly and empathetically.
• Comfortable learning new tools, systems, and workflows quickly.

Responsabilidades

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using Zendesk and Salesforce with clear documentation.
• Troubleshoot issues independently, applying sound judgment before escalating.
• Personalize communication with a confident, professional tone.
• Identify recurring issues and operational pain points to improve worker experience.

Conocimientos

Customer support

English communication

Issue resolution

Zendesk

Salesforce

Herramientas

Zendesk

Salesforce

Descripción del empleo

Clipboard Health LLC is hiring Worker Operations Customer Experience Specialists to support 400,000+ professionals through chat, voice, and email. You’ll resolve real-time issues and document findings to improve the worker experience in a fast-moving, high-ownership environment.

Join a remote-first team and help onboard professionals while maintaining our values of speed, ownership, and high standards in every interaction.