Remote Customer Care Interpreter — English Pro & Data-Safe

UNAVAILABLE; Colombia; Híbrido; COP 42.454.000 - 63.680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Performance bonus 15%

Medical plan

Life insurance

Long-term contract

Internet stipend

Employee fund

Descripción de la vacante

TP is seeking a customer service specialist to manage inbound and outbound inquiries from a remote location. You will listen actively, guide users accurately, and build genuine relationships while maintaining confidentiality and data security.

This role offers a 100% remote setup with flexible weekly hours (36/40/42) and a 15% performance bonus, plus a comprehensive medical plan and long-term growth opportunities within a globally active team.

Formación

• A mix of soft skills: strong empathy, active listening, and the ability to guide users clearly and accurately.
• Ability to handle sensitive information with confidentiality and discretion.
• Comfort with remote work and virtual collaboration in a global environment.
• English proficiency at C1 level or higher.
• A proactive, can-do attitude with attention to detail.

Responsabilidades

• Respond to all inbound and outbound customer inquiries with care and accuracy.
• Build genuine, caring relationships to ensure customers feel valued.
• Guide users clearly, ensuring information is complete and correct.
• Maintain confidentiality and handle sensitive data securely.
• Work effectively in a 100% remote setup and global context.

Conocimientos

Advanced English

Remote work

Active listening

Customer service

Attention to detail

Descripción del empleo

TP is seeking a customer service specialist to manage inbound and outbound inquiries from a remote location. You will listen actively, guide users accurately, and build genuine relationships while maintaining confidentiality and data security.

This role offers a 100% remote setup with flexible weekly hours (36/40/42) and a 15% performance bonus, plus a comprehensive medical plan and long-term growth opportunities within a globally active team.