Interpreter - Bilingual - nacicwh

UNAVAILABLE; Colombia; Híbrido; COP 42.454.000 - 63.680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Performance bonus 15%

Medical plan

Life insurance

Long-term contract

Internet stipend

Employee fund

Descripción de la vacante

TP is seeking a customer service specialist to manage inbound and outbound inquiries from a remote location. You will listen actively, guide users accurately, and build genuine relationships while maintaining confidentiality and data security.

This role offers a 100% remote setup with flexible weekly hours (36/40/42) and a 15% performance bonus, plus a comprehensive medical plan and long-term growth opportunities within a globally active team.

Formación

• A mix of soft skills: strong empathy, active listening, and the ability to guide users clearly and accurately.
• Ability to handle sensitive information with confidentiality and discretion.
• Comfort with remote work and virtual collaboration in a global environment.
• English proficiency at C1 level or higher.
• A proactive, can-do attitude with attention to detail.

Responsabilidades

• Respond to all inbound and outbound customer inquiries with care and accuracy.
• Build genuine, caring relationships to ensure customers feel valued.
• Guide users clearly, ensuring information is complete and correct.
• Maintain confidentiality and handle sensitive data securely.
• Work effectively in a 100% remote setup and global context.

Conocimientos

Advanced English

Remote work

Active listening

Customer service

Attention to detail

Descripción del empleo

Resumen

In this position, you will be responsible for handling and carefully responding to all inbound and outbound customer inquiries, providing excellent customer service with the help of your best ally: active listening.

Responsabilidades

Who You Are:

• A master at building genuine, caring relationships with every customer, ensuring they feel valued.
• A go-to expert who guides users flawlessly, ensuring the accuracy and completeness of the information provided.
• A detail-oriented person who handles sensitive data with care, stays informed of the latest updates, and maintains confidentiality as their superpower.
• Someone who thrives in remote work, showing that distance is never a barrier to achieving your goals.
• A language pro with advanced English skills to communicate effectively and grow in a global environment (C1 Level).
• Someone who's always ahead of the game! With a can-do attitude, you can tackle challenges and deliver impactful solutions while catching every detail to keep things on track.

Let's Talk About Benefits:

• Work from your own space with a 100% remote opportunity.
• Choose between 36, 40, or 42-hour workweeks with 2 days off to focus on efficiency and spend time on what matters most.
• Pocket a 15% performance bonus* to reach your financial goals.
• Access a comprehensive prepaid medical plan that ensures you're covered when you need it. It can be extended to your family at an exclusive rate.
• Rest assured: You're covered with life insurance because you are truly important.
• Enjoy a long-term contract because we want you to grow with us.
• Receive an internet bonus.
• Get access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

*Terms and conditions apply.

Location

Remote, Colombia

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures through more than 300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!