Remote Clinician Onboarding Champion

Overseas (United States); Bogotá; Remote; COP 194,698,000 - 292,047,000; Full time

Benefits offered by this job

100% remote setup

Full-time role

Paid time off per policy

Holidays observed

Job summary

Overseas is seeking a Clinician Onboarding Specialist to own the clinician onboarding experience. You will lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, and prepare materials for each session.

You will support clinicians with follow-up questions, flag recurring issues, and help improve materials and workflows over time. This is a remote, full-time role open to candidates in Latin America.

Qualifications

• Strong written and verbal English communication, professional and warm delivery.
• Healthcare experience, preferably in behavioral health, therapy, or clinical support.
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus.
• Experience walking clinicians through onboarding processes, including healthcare guidelines, policies, and platform navigation.
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred.
• Strong energy on live video calls to engage large cohorts.
• Proficient with productivity tools like Notion and Airtable.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident.
• Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation.
• Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform.
• Answer questions live and handle a range of technical and process-related inquiries.
• Prepare materials and coordinate invites and pre-call communication.
• Respond to post-call questions via email or messaging with timely, complete answers.
• Escalate complex questions to the appropriate internal team.
• Identify recurring questions and help improve onboarding materials and workflows.

Skills

English communication

Healthcare experience

EHR platforms

Payroll systems

Google Workspace

Notion

Airtable

Tools

Tebra

Rippling

Gusto

Google Workspace

Job description

Overseas is seeking a Clinician Onboarding Specialist to own the clinician onboarding experience. You will lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, and prepare materials for each session.

You will support clinicians with follow-up questions, flag recurring issues, and help improve materials and workflows over time. This is a remote, full-time role open to candidates in Latin America.