Remote Bilingual Virtual Medical Assistant — Patient Care

SnappyCX, Inc.; Medellín; A distancia; COP 25.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

SnappyCX, Inc. is seeking a bilingual Virtual Medical Assistant to support front desk and administrative operations for a mental health practice. The role focuses on patient coordination, appointment scheduling, insurance verification, and accurate record-keeping.

Candidates should be fluent in English and Spanish, have healthcare admin experience, and handle sensitive patient interactions with empathy. This is a fully remote position with fast-paced, patient-centered workflows.

Formación

• Experience as a Virtual Medical Assistant or in healthcare administration.
• Strong English and Spanish bilingual communication.
• Experience with insurance verification and EOBs.
• Ability to manage high-volume patient communication.
• Empathy and professionalism in sensitive mental health contexts.

Responsabilidades

• Front Desk & Patient Communication: Answer inbound calls, respond to inquiries, manage SMS communications, respond to emails, and confirm or reschedule appointments.
• Scheduling & Coordination: Schedule patient appointments and coordinate calendars and provider availability.
• Insurance & Eligibility: Verify insurance eligibility using EOBs, determine co-pays/deductibles, check benefits in RCM tools.
• Clinical & Administrative Support: Administer pre-appointment assessments (e.g., PHQ-9) and maintain accurate patient records.
• General Administrative Tasks: Manage inboxes and support front-office workflows.

Conocimientos

Virtual Medical Assistant

Healthcare administration

Insurance verification

Patient communication

PHQ-9 familiarity

Herramientas

Valant EMR

Weave

Valentree

CareCloud

Descripción del empleo

SnappyCX, Inc. is seeking a bilingual Virtual Medical Assistant to support front desk and administrative operations for a mental health practice. The role focuses on patient coordination, appointment scheduling, insurance verification, and accurate record-keeping.

Candidates should be fluent in English and Spanish, have healthcare admin experience, and handle sensitive patient interactions with empathy. This is a fully remote position with fast-paced, patient-centered workflows.